Política de reembolso

REFUND POLICY

Last Updated: June 2026

INTRODUCTION

Thank you for purchasing from Savora Academy.

This Refund Policy explains the conditions under which refunds may be granted for digital products purchased through scaleroascooking.com.

Because all products sold by Savora Academy are digital products delivered electronically, refund eligibility differs from physical products.

By purchasing from our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

BUSINESS INFORMATION

Website:
scaleroascooking.com

Business Name:
Savora Academy

Operated by:
SCALE ROAS BZT LTD

Company Number:
17260017

Registered Office:

Office 1248
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom

Email:
contact@scaleroasbzt.com

Phone:
+44 07418 602414

DIGITAL PRODUCT POLICY

Savora Academy exclusively sells digital educational products.

Products may include:

Digital Cooking eBooks
Recipe Collections
Meal Planning Guides
Culinary Education Materials
Downloadable Resources
Online Learning Content

No physical products are sold or shipped.

All products are delivered electronically.

CUSTOMER ACKNOWLEDGEMENT

By purchasing any product from Savora Academy, the customer acknowledges and agrees that:

The products are digital products.
Delivery may occur immediately after payment.
Digital content cannot be physically returned.
Access may be granted instantly.
Products may be downloaded immediately after purchase.

REFUND ELIGIBILITY

Refund requests may be considered under the following circumstances:

Duplicate Purchase

The customer accidentally purchased the same product multiple times.

Technical Delivery Failure

The purchased product cannot be accessed despite reasonable efforts by both the customer and our support team.

Corrupted File

The delivered file is permanently corrupted and cannot be repaired or replaced.

Unauthorized Transaction

The transaction is verified as fraudulent and was made without authorization from the payment method holder.

Legal Requirements

Refunds required under applicable consumer protection laws.

NON-REFUNDABLE CIRCUMSTANCES

Refunds will generally not be granted for:

Change of Mind

The customer no longer wishes to keep the product.

Accidental Purchase

The customer purchased the product without reviewing the product description.

Lack of Use

The customer has not used or reviewed the purchased content.

Preference-Based Decisions

The customer dislikes the content, writing style, recipes, presentation, or educational approach.

Personal Expectations

The customer expected different results than those described.

Cooking Outcomes

The customer did not achieve desired cooking results, culinary skills, or personal goals.

Downloaded Products

Products that have been successfully downloaded or accessed may not qualify for refunds except where required by law.

DIGITAL CONTENT WAIVER

Where permitted by applicable law, by purchasing and accessing digital products immediately, customers expressly:

Request immediate digital delivery.
Consent to immediate access.
Acknowledge that digital delivery begins immediately.
Understand that cancellation rights may be limited once access is granted.

Nothing in this policy limits rights that cannot legally be waived.

REFUND REQUEST PROCEDURE

To request a refund, customers must contact:

contact@scaleroasbzt.com

The request should include:

Full Name
Order Number
Purchase Date
Product Purchased
Reason For Request
Supporting Documentation (if applicable)

Incomplete requests may delay review.

REVIEW PROCESS

Refund requests are typically reviewed within:

5–10 Business Days

Additional review time may be required if:

Fraud investigations are necessary
Additional information is required
Payment providers request verification

APPROVED REFUNDS

If approved, refunds will generally be returned to the original payment method.

Refund processing times depend on:

Banks
Card Issuers
Payment Processors

Typical processing times range from:

3–15 Business Days

after approval.

PRODUCT REPLACEMENT

Where technical issues occur, Savora Academy may choose to:

Reissue download links
Replace files
Restore access
Provide alternative delivery methods

instead of issuing a refund.

CHARGEBACKS

Customers are encouraged to contact us before initiating a chargeback.

Where a chargeback is initiated, Savora Academy reserves the right to provide evidence including:

Download Logs
Access Records
Transaction Records
Email Delivery Confirmations
Customer Communications

Fraudulent chargebacks may result in account restrictions or legal action where permitted by law.

FRAUD PREVENTION

Refund requests may be denied if evidence suggests:

Product Sharing
Unauthorized Distribution
Multiple Refund Attempts
Abuse Of The Refund Process
Fraudulent Activity

Additional verification may be requested.

EDUCATIONAL DISCLAIMER

Savora Academy provides educational content only.

We do not guarantee:

Specific cooking results
Nutritional outcomes
Professional culinary skills
Business success
Financial outcomes

Results vary based on individual effort, experience, ingredients, equipment, and personal circumstances.

CONSUMER RIGHTS

Nothing in this Refund Policy limits rights that cannot be excluded under applicable consumer protection laws.

Customers retain any statutory rights provided by law.

POLICY CHANGES

Savora Academy reserves the right to modify this Refund Policy at any time.

Changes become effective immediately upon publication.

Customers are encouraged to review this policy regularly.

CONTACT INFORMATION

Savora Academy

Operated by:

SCALE ROAS BZT LTD